FAQ (Making a Purchase)

Making a purchase is easy! You can simply add the products you would like to purchase to the cart, and proceed to checkout by clicking on the cart link.

Simply follow the steps to checkout, select delivery address and make payment to complete the order.

You shall receive an email notification on the confirmation of your order upon successful payment.

If you face any issues during checkout, feel free to contact us via online chat or email to us at hello@valse.com.my.

On the cart summary page, you can enter the voucher code and apply. Valid vouchers will apply the corresponding discount on your order instantly. If you believe your voucher code is valid and should work but does not, feel free to contact us and we’ll take a look.

Delivery costs depends on the weight and size of the products. Petstacy works with various delivery companies to ensure you get the most affordable price and best experience. Currently we only deliver to Peninsular Malaysia.

Important: Delivery costs might change at Valse management's discretion without prior notice.

For other important information on our delivery, please refer to our Shipping Policy.

We accept payments from several online payment channels. Petstacy provides relevant and convenient payment methods, and can add or remove payment channels from time to time depending on their availability and viability.

Currently we accept:

• Credit / Debit Card Payments (VISA, MasterCard, UnionPay)
• Online Banking ePayments (FPX)
• E-Wallet Payments (KiplePay, Touch n' Go Digital, GrabPay, RazerPay, WeChat Pay, AliPay, MCash, Boost)

Please notify us via online chat as soon as possible, so we can look into your order and advise accordingly.

With regards to any request for refund of a payment you have made online, please refer to our Refund Policy. You can also contact us online chat or email us at hello@valse.com.my.